Refund policy

BREEZD Returns & Refunds Policy

We want you to be happy with your BREEZD purchase.

Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, significantly different from its description, or you receive the incorrect item, please contact us as soon as reasonably possible with your order number and, where appropriate, photos or video showing the issue.

We will assess the issue and provide a remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Change of Mind
We are not required to provide a refund or replacement where you simply change your mind. Any additional change-of-mind returns offered by BREEZD will be subject to the conditions stated at the time of purchase.

Return Shipping
Where a product has a problem that entitles you to a remedy under the Australian Consumer Law, return and shipping arrangements will be handled in accordance with those rights.

Contact Us
To request assistance with an order, contact us and include your order number and details of the issue.

This policy does not limit or exclude any consumer guarantees or other rights available under the Australian Consumer Law.